By default, the last used shipping address will be saved into to your www.baagus.com account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

Members who ship their orders within Malaysia should expect to receive their orders within seven (7) to ten (10) working days upon payment verification. However, this might be slightly delayed during high volume periods such as during sales.

Should you be experiencing delays in receiving your order, please contact us immediately and we will help to confirm the status of your order.

All orders are sent via GDex, and you may track your parcel here: https://official.gdexpress.com/our-business/delivery/tools-references/tracking/

At the moment, we only accept Credit/Debit cards and Online Banking.

Product ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your payment within 60 minutes of checking out.

We take such matters very seriously and will look into individual cases thoroughly. Please DO NOT THROW OR DISCARD any product or the Delivery Order (D.O.) until we have reached a resolution, and all disputes are to be made within TEN DAYS (10) of delivery date:

---------------

1. In the event of damaged products received, please DO NOT IMMEDIATELY THROW OR DISCARD any product or the Delivery Order (D.O.). Kindly email us with supporting photos of the affected product and D.O. at cs@baagus.com for us to start the investigation and review process.

If the decision is made to re-send a new product, it will be done at no cost to the customer, and subject to material availability.

2. In the event of lost mail, kindly drop us an email with your tracking number at cs@baagus.com. We will work with the GDex delivery team to locate your parcel.

Should there be a clear indication that your order is indeed lost for good, we’ll re-send the order to you at no cost, and subject to material availability.

---------------

We regret to inform that no refunds will be given for any orders, and should any replacements not be possible due to material availability, customers will be able to select new material of equal value.
Kindly proced here https://baagus.com/site/return_refund_policy for more terms and conditions on our returen and refund policy.

We take such matters very seriously and will look into individual cases thoroughly. Please DO NOT THROW OR DISCARD any product or the Delivery Order (D.O.) until we have reached a resolution, and all disputes are to be made within TEN DAYS (10) of delivery date:

-----------

1. In the event that the product you’ve received is unsatisfactory in any way, kindly email us with supporting photos of the affected product and D.O. at cs@baagus.com for us to start the investigation and review process. You may also be required to send the product back to us for closer inspection and review.

Should the decision be made to re-send a new product, it will be done at no cost to the customer, and subject to material availability. Any postage cost incurred by the customer will also be credited back to your account after we’ve received the returned item.

2. In the event that you receive an expired product, kindly email us at cs@baagus.com with clear supporting photos of the product and its expiry date for our inspection and review.

Should the decision be made to re-send a new product to you, it will be done at no cost to the customer, and subject to material availability.

3. In the event that you’ve received the wrong product, kindly email us with supporting photos of the wrongly sent product and D.O. at cs@baagus.com for us to start the investigation and review process. You may also be required to send the product back to us.

Should the decision be made to re-send a new product, it will be done at no cost to the customer, and subject to material availability. Any postage cost incurred by the customer will also be credited back to your account after we’ve received the returned item.

4. In the event you’ve received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to cs@baagus.com and after which, kindly give us a call at 03-6277 6015 for our customer service officer to attend to you.

Should the decision be made to re-send a new product, it will be done at no cost to the customer, and subject to material availability.

----------

We regret to inform that no refunds will be given for any orders, and should any replacements not be possible due to material availability, customers will be able to select new material of equal value.
Kindly proced here https://baagus.com/site/return_refund_policy for more terms and conditions on our returen and refund policy.

Due to the many types of browsers in the market, it is hard for us to ascertain compatibility with all browser. We recommended using the following browsers to access WWW.BAAGUS.COM:

1. Microsoft Internet Explorer Version 10 onward.
   Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie
2. Mozilla Firefox Version 10 onwards.
   Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/
3. Google Chrome Version 12 onwards.
   Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/
4. In addition, please ensure that your Javascript and Cookie is enabled on your browser.